Job Description
Note: Work location is the remote workplace (e.g. home address) per KP’s Authorized States Policy - Employees may be required to travel to a KP or customer site. Residence required in the primary location state - 5615 W Sunset Hwy., Spokane, Washington 99224
Job Summary:
In addition to the responsibilities listed below, this position is also responsible for assisting in the development and implementation of competitive sales strategy and retention activities for Medicare markets, with detailed guidance; providing a positive experience to customers with Medicare following detailed instructions; supporting collaboration within teams to support customer needs for Medicare markets; and executing sales for Medicare markets with detailed guidance from a supervisor; and meeting routine goals for sales and retention of Medicare markets.
Essential Responsibilities:
- Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.
- Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.
- Ensures a high level of customer service is provided by: helping to identify appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with detailed instructions; exhibiting basic knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and helping to resolve standard lead/prospect/customer questions or issues in a timely manner with detailed guidance.
- Serves as an advocate for process improvement by: identifying solutions for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget with detailed guidance; acting as a sales subject matter expert by participating in work groups, as selected, to meet department objectives, and identify new and improve existing process-related initiatives, systems, and practices with detailed instructions; applying routine methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness; utilizing basic knowledge of Federal and State laws, regulations, contracts and rulings and escalating issues or risks to compliance; utilizing basic knowledge to track performance trends and articulate the performance update consistent with the strategy, along with story behind what is occurring, with detailed guidance; and contributing to group installation and/or member enrollment processing to ensure that all critical milestones are met.
- Generates prospective sales by: helping to organize open enrollment events, and preparing material for formal presentations to prospective customers with detailed guidance; utilizing routine protocols to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting basic knowledge on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; collecting and/or submitting materials/forms for incoming business opportunities with detailed instructions; using routine protocols to work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with detailed guidance; and completing tasks as assigned to maintain and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with detailed guidance, and providing updates to the team.
- Contributes to strategic development by: developing strategy to meet annual sales targets, goals, and initiatives, with detailed instructions; helping to gather data for sales status reports including sales activity, follow-up, closings, and target achievement; utilizing research and basic knowledge of health care marketplace to articulate internal sales strategies and drive external sales with detailed guidance; gathering, analyzing, and applying data on competitor, customer, and industry trends related to sales strategy with detailed guidance from a supervisor; assisting team members in using sales performance data to maximize performance and develop insights and basic sales strategies to accomplish sales plans; and collaborating with team members on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy, with detailed guidance.
Minimum Qualifications:
- High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience.
- Disability Insurance License (Washington) within 3 months of hire
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Negotiation; Compliance Management; Creativity; Innovative Mindset; Interpersonal Skills; Relationship Building; Coordination; Key Performance Indicators; Persuasion; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Accountability; Adaptability; Goal Setting; Organizational Skills; Microsoft Office; Presentation Skills; Trusted Advisor; Advising and Managing Partners; Sales Management; Embracing Challenges.
Primary Location: Washington,Spokane,Admin. Center North, Spokane
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Sales
Department: Renton Admin Baker - HP Mgr-I&F Medcr Outside Sales - 1130
Pay Range: $61600 - $79640 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 25 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Job Tags
Full time, Internship, Remote job, Shift work,