Job Description

COMPANY OVERVIEW:

Are you at a fork in your career path? Choose a journey with Mountain Fork Vacations, where hospitality meets opportunity.

Who are we?

Mountain Fork Vacations is a luxury cabin rental company. We offer guests a place where beautiful scenery and relaxing getaways converge. Located in the scenic beauty of Broken Bow, Oklahoma, our guests experience unforgettable stays in high-end cabins. At the same time, our team fosters a supportive and professional work environment behind the scenes.

What makes us different?

Our team is passionate about life on the river and helping people embrace the tranquility, beauty, and luxury of time away. Whether for one weekend at a rental cabin, multiple weekends a month at a vacation home, or through living full-time on the river - we strive to create a welcoming and personalized atmosphere for every guest.

Ready to be a part of something special? Join us. 

POSITION SUMMARY:

Get paid to leverage your organizational and professional skills from the comfort of your home—or anywhere in the world. 

We’re looking for two exceptional individuals to join our team as Guest Relations Virtual Assistants (VA). In this role, you’ll drive guest satisfaction, ensuring every interaction leaves a lasting positive impression.

If you take pride in meticulous work, thrive on getting things done efficiently, and understand that the little details make all the difference, this position was made for you. You'll manage guest communications, oversee reservations, and coordinate with on-site staff to deliver flawless service.

This role offers a consistent workload, allowing you to establish a reliable routine. As the main point of contact for guests, you'll handle inquiries, resolve concerns, and ensure each stay is memorable.

Are you the ideal candidate? 

If you’re patient, a true team player, and someone who values clear guidelines and steady work, this is your dream job. Reach out today—we look forward to welcoming you on board.

RESPONSIBILITIES:

• Handle guest inquiries via phone, email, and online chat professionally and courteously.
• Manage and confirm reservations using our booking system.
• Address guest concerns and resolve issues in a timely, efficient manner.
• Coordinate with third-party contractors and other team members to ensure guest needs are met and the cabins are always properly cleaned, stocked, and maintained. 
• Provide guests with detailed information about our cabins and local attractions.
• Maintain accurate records of guest interactions and transactions.
• Ensure all tasks are completed with accuracy and attention to detail.

QUALIFICATIONS:

• Excellent English-speaking communication skills, with the ability to engage with guests professionally and courteously.
• Experience with Guesty software, Yalelocks and StayFi preferred
• Comfortable contacting and coordinating with third-party vendors to ensure our cabins are always in pristine condition. 
• Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
• Ability to learn and remember information about local attractions and amenities to assist guests in making the most of their stay.
• Adaptability and flexibility to respond to guests' changing needs and requests.
• Previous experience in guest relations, hospitality, or related roles is advantageous.

COMPENSATION & BENEFITS:

Hourly Wage: $6 - $9 per hour

Bonus: A bonus will be considered based on performance and company review

Benefits:

• Location independent
• Work alongside a supportive team of colleagues
• Represent a luxurious resort 
• Further your career in guest relations and hospitality

Schedule: Given our company's year-round operations, this role necessitates standard business hours and the flexibility to work outside regular hours, including evenings, weekends, and holidays as required.

Job Tags

Similar Jobs