Emergency Call Center Representative Job at Insight Global, Atlanta, GA

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  • Insight Global
  • Atlanta, GA

Job Description

A federal client of Insight Global is looking for a Call Center Representative to join their team in Atlanta Georgia. This person will be supporting a stockpile that houses emergency response equipment that can be deployed in emergency situations such as covid 19 or natural disasters. This person will be working in a call center type environment receiving calls from State officials all the way up to Federal officials. This team is looking for someone who has been in an emergency preparedness environment before (public health preparedness, emergency management, emergency medical services (EMS), military/police force). This person will track and log incoming calls, faxes, and emails. This person will also be expected to review and document calls and initiate the appropriate reports and or actions from those calls. This person will be joining a team of 5 other representatives in an onsite environment for day shift and remote environment for night shift.

PR: $20/HR-$27/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .


To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience
-Bach degree and 4+ years of experience
o 2+ years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience
-Experience working in a call center environment
-Ability to work weekends on a rotating schedule - day or night shifts
-Strong MS suite Excel, PowerPoint, Word, etc.

Nice to Have Skills & Experience
-Military experience
-Previously CDC or HHS badged

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Remote job, Weekend work, Day shift,

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