Job Description
Business Analyst, ITSM
Purpose:
The ITSM Analyst is responsible for managing and supporting IT service management processes, ensuring alignment with best practices and business needs. This role involves working closely with IT teams, service owners, and stakeholders to improve service delivery, monitor performance, and maintain compliance with established standards. The ITSM Analyst plays a key role in driving continuous improvement, analyzing performance metrics, and facilitating the implementation of ITIL-based practices.
Essential Functions:
ITSM Process Management:
Service Performance Monitoring:
Change and Incident Coordination:
Continuous Improvement:
Stakeholder Engagement:
Tool Administration and Configuration:
Documentation and Knowledge Management:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Basic Requirements:
Salary Range - $91,810 to $131,285
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